Angela Preston sank back into the cushy leather chair in the Captain’s Club at LAX, and rubbed her eyes. She and her supervisor, Gordon Ross, had flown halfway across the country to Fresno to meet with representatives from a key supplier, Valley Bakers, to review the outcomes of their 180-day CPFR pilot program. When her drink arrived she hardly touched it, except to stir it nervously, until Gordon returned from the ticket counter. When she had agreed to accept the promotion to Category Director last year, she had no idea that the pressures of this job would be so enduring. The last six months had seemed like one long, dull headache. Since the initiation of the CPFR pilot program, it seemed that Valley, their supplier, had been making all the demands in this relationship. Wasn’t the customer supposed to be the one who was always right?
The purpose of this memo is to identify the progress the CPFR initiative has made so far and what are the possible future changes that can be carried out.
CPFR Progress
Various meetings and decisions have been made regarding the CPFR initiative. All the mandatory details were focused upon such as the piloting of the product,
