Question 1

Institutions of learning, such as elementary and high schools, churches, and civil organizations, are examples of _______.

•  culture routes
•  cultural roots
•  enchanted meanings of the past
•  cultural travels

Question 2

This includes customs, values, beliefs, and patterns of communication:

•  cultural roots
•  nonmaterial culture
•  cultural routes
•  material culture

Question 3

In communication, a channel _______.

•  is a verbal or nonverbal message
•  includes mechanical and human ways of disseminating information
•  occurs when the receiver sends messages back to the sender
•  is the source responsible for whats being communicated

Question 4

Symbolic elements of culture include _______.

•  symbols, stories, language, and metaphors
•  rituals, rules, and organizational communication style
•  cultural roles, such as the hero and outlaw
•  context elements, such as history and place

Question 5

Which of the following statements about the triangle of meaning are correct?

•  A. It demonstrates that language is a form of symbolic communication.
•  B. It consists of a symbol, an image in our mind, and a referent.
•  Both A and B
•  None of the above

Question 6

Which of the following is an aspect of discrimination?

•  A. It is an attitude toward an ethnic or racial group.
•  C. It denies access to equal opportunity.
•  B. It is action by a dominant group that prevents or limits minority groups access to societal rewards.
•  Both B and C

Question 7

_______ refers to language associated with a particular profession.

•  Jargon
•  Contrast
•  Framing or reframing
•  Metaphor

Question 8

Which one of the following is not a function of mass media?

•  Entertaining people
•  Early socialization
•  Providing people with different viewpoints
•  Informing people about events

Question 9

 This perspective on organizational culture assumes an inherent complexity in cultural elements and accepts ambiguity and change as normal.

•  Integration
•  Differentiation
•  Substitution
•  Fragmentation

Question 10

This strategy for empowering marginalized groups focuses on engaging participants in increasing awareness of cultural identity in an effort to develop cultural communication competency.

•  Dialogue groups
•  Diversity development model
•  Multicultural training
•  Mentoring programs

Question 11

The statement I helped you, so you ought to help me, is an example of _______.

•  empathy
•  the norm of reciprocity
•  sympathy
•  morality

Question 12

_______ refers to a willingness to interact with those who are different.

•  Appreciative orientation
•  Behavior dimension
•  Cognitive dimension
•  Empathy

Question 13

• What are the six dimensions of nonverbal communication? Explain each dimension, giving an example for each.

Question 14

• Explain why language plays an important role in influencing how members of society live and communicate.

Question 15

• Explain why cultural roots and routes are important for understanding intercultural communication, using specific examples to support your points.

Question 16

• Analyze how the media contributes to the stereotyping of race, giving two specific examples to support your points.

Question 17

• Time is an important dimension of nonverbal communication. Our lecture makes a distinction between monochronic time and polychronic time. Compare and contrast these two dimensions of time while making a case that one time dimension is more appropriate to the contemporary workplace.

Question 18

•  Discuss the difference between empathy and sympathy as they relate to intercultural communication. Give an example of the use of empathy and sympathy in intercultural communication.

Question 19

• Drawing on the ten rules of intercultural effectiveness presented in the Week 7 Lecture, assume that you have been hired as a consult to address a situation where ethnic tensions have increased in a workplace setting. You will only be able to address five of the basic rules. What five would you select, and why?

Question 20

• The executive board of the company for which you work is considering conducting a cultural analysis. You are asked to present a case to the board for conducting the analysis and to demonstrate the potential value for the company. Select and discuss three potential benefits of conducting a cultural analysis for the company.