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Question 1.   Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

  • Value perspective
  • Product perspective
  • User perspective
  • Manufacturing perspective
  •  

Question 2.  The purchasing department helps a firm in achieving quality by

  • defining long-term and short-term production requirements for filling customer orders and meeting anticipated demand.
  • ensuring that the products are assembled correctly and eliminating the causes that can lead to defects or errors in the final product.
  • collaborating with product design engineers to develop realistic specifications for the product.
  • providing quality-improvement training to suppliers.

  

Question 3. : Which of the following is true regarding production of services?

  • Compared to manufacturing, it is easier for service organizations to identify and measure customers' needs and performance standards, because they involve human contact.
  • The production of services typically requires a lower degree of customization than does manufacturing.
  • Compared to manufacturing, production of services is typically less labor intensive.
  • Services are produced and consumed simultaneously.

  

Question 4.  (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.

  • user
  • product
  • manufacturing
  • value

  

Question 5.  The concept of total quality management is defined as a(n)

  • customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation.
  • people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
  • structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.
  • integrated approach to organizational performance management that results in lower consumption of resources.

 

Question 6.   According to Peter Scholtes, a noted consultant, when people don’t understand systems

  • they try to resist the process of change.
  • they are less likely to distinguish between fact and opinion.
  • they see the symptoms but not the deep causes of problems.
  • they don’t see events as individual incidents but assume it to be the combined result of several independent forces.

   

Question 7.  The maintenance of a quality management system is accomplished by

  • daily inspections.
  • weekly staff meetings.
  • internal audits.
  • external audits.

 

Question 8.  Which of the following functions in the manufacturing system is responsible for specifying long-term and short-term production requirements for filling customer orders and meeting anticipated demand?

  • Product design and engineering
  • Manufacturing and assembly
  • Production planning and scheduling
  • Industrial engineering and process design

   

Question 9.  Organizations can ensure that the quality is rooted in their culture by

  • encouraging employees to do more than what they are expected to do through reward programs.
  • internalizing quality at the personal level and encouraging employees to practice quality in all activities of life.
  • ensuring that the company follows all the laws and regulations regarding product labeling, packaging, and other marketing requirements.
  • allotting sufficient budget for equipment, training, and other means of assuring quality.

   

Question 10.  Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

  • Customer perspective
  • User perspective
  • Transcendent perspective
  • Value perspective

   

 

 

   

   

 

 

 

 

 

 

 

 

Top Reviews
EYS***772 2019-09-16 10:43:27
Great study resource.

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Question 1.   Which of the following perspectives of quality judges a product on the basis of how well the product performs its intended function?

  • Value perspective
  • Product perspective
  • User perspective
  • Manufacturing perspective
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