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Question

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers

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EYS***780 2019-09-16 06:15:36
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Solution Preview

One interesting emerging trend in customer service is self service. We've all seen the self service kiosks in the grocery store, but there are a lot of other examples too. When I shop from brick and mortar stores like Best Buy I usually compile my cart online and pay for my items before heading to the store to pick them up. This blurs the line of customer 

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