1. A performance appraisal form for nurses working in a hospital fails to include "patient relations" as a rating factor. Patient relations, however, is a very important part of a nurse's job. This problem is called
   
    

Criterion deficiency

 Criterion contamination

 Subjectivity

 Bias

1. The EEOC Guidelines on pregnancy discrimination state that employees who are temporarily unable to perform their jobs adequately because of a pregnancy-related condition must be

Allowed to continue in their jobs

Granted a temporary leave

Transferred to a job that they are able to perform adequately, if such a job is available

Treated in the same manner as employees who are temporarily disabled for other reasons

 

1. Profit-sharing plans after fail to motivate employee behavior because

A: Employees fail to see the connection between their own behavior and the size of company profits

1. A bus company refuses to hire any drivers over the age of 55. If sued for age discrimination, the employer's best defense would be to prove that

its customers prefer dealing with younger employees

 older applicants will work fewer years than a younger one

 hiring applicants over 55 would pose a safety risk

 hiring older applicants will increase the company's pension costs

1. When choosing an appraisal form, the organization should consider the following three factors:

When choosing an appraisal form, the organization should consider the following three factors:

 Validity, reliability, and precision.

 Practicality, cost, and nature of job.

 Validity, precision, and cost.

 Validity, practicality, and nature of job

1. When an employee must provide sexual favors in order to be hired, it is called

Quid pro quo harassment

 Hostile environment harassment

 Reverse sexual harassment

 it is not a form of sexual harassment

1. Beth Hamlin is seeking a job with the ABC Company. Her previous boss at the XYZ Company, Mike Gross, is called as a reference. Mike used to date Beth, but she broke it off. Because he harbors a grudge against Beth, he gives her a very poor recommendation. Everything he says, however, is the truth -- Beth was not a good employee. Beth sues XYZ for defamation. Who would most likely win the case, and why.

 Beth, because she was not given the opportunity to tell her side of the story.

 Beth, because she was not given the opportunity to tell her side of the story.

 Beth, because Mike's intentions were malicious.

 XYZ, because Mike told the truth

 XYZ, because federal law gives a previous employer the right to say anything it wants about past employees.

 XYZ, because Mike told the truth

 XYZ, because federal law gives a previous employer the right to say anything it wants about past employees.

1. Which of the following items might represent an illegal bargaining item?

Pension benefits

 Management rights

 Grievance procedures

 Closed shop rules

Employers are not willing to devote sufficient resources to it

Rapid technological changes make the learned skills obsolete

It is conducted haphazardly

It fails to maintain learner attention

Technical, interpersonal, and admin

Legal, cognitive, and motor

Leadership, communications, and management

Literacy, mathematics, and problem-solving

1. _________________ systems provide additional pay to workers for acquiring new skills that the organization considers valuable.

 Seniority pay

 Merit pay

 Skill-based pay

 Mastery pay

1. A systematic process of defining future management requirements and identifying candidates who best meet these requirements is called

A systematic process of defining future management requirements and identifying candidates who best meet these requirements is called

 Managerial planning

 Succession planning

 Executive development

 Career pathing

1. A ________________ stipulates how well a company will pay its employees relative to the market.

 pay policy

 salary survey

 profit coefficient

 yield ratio

16. Role playing is most often used in industry to develop _____________ skills.

 Problem-solving

 Decision-making

 Motor

 Interpersonal

17. Which of the following statements about piece rate plans is true?

 Under a piece rate plan, employees know exactly what they must do to earn a reward

 Performance standards are subjective and thus can be influenced by supervisory bias

 Piece rate plans are not cost-effective in most cases – the costs often offset the gains

 Piece rate plans encourage cooperative behavior among employees

18. If employees believe that their job performance will not be judged fairly, expectancy theory predicts

 They will become less motivated

 They will become more motivated

 Their motivation will be unchanged

 Expectancy theory makes no predictions about this outcome (wrong)

19. The first step in resolving a labor contract dispute is

 Take issue to arbitration

 Seek the help of the National Labor Relations Board (wrong)

 File a grievance

 Ask for a bargaining order

20. With whom would an assistant manager at Wal-Mart NOT compare her Output/Input ratio in order to determine if her pay is equitable?

other Wal-Mart employees

 other Wal-Mart assistant managers

 assistant managers she knows about at Target

 Team Leaders at a call center located across the street from her store

21. If a firm rejects an applicant because of a heavy foreign accent, the EEOC would

 overturn that decision under any circumstances

 support that decision under any circumstances

 support that decision only if the accent would prohibit the applicant from performing an important job function

 support that decision only if the applicant is a U.S. citizen

22. Which of the following criticisms have been lodged against graphic rating scales?

 They are impractical because each job requires the development of a different rating form.

 The developmental costs are too high.

 They lack clear performance standards.

 They are biased towards women.

23. Which act gave workers in most industries the right to form unions and bargain collectively?

 Civil Rights Act of 1964

 Norris-LaGuardia Act

 National Labor Relations Act

 Railway Labor Act

"Tell me about the last time you had a conflict with another employee. What was the nature of the conflict, and how did you deal with it?" This is a _____question.

 job knowledge

 self-evaluative

 situational

 behavioral based

Which of the following training program attributes is least effective at maintaining the trainees' attention?

 Long lectures

 Audience participation

 Roleplaying

 Sense of humor

26. When judging a claim of undue hardship in a religious discrimination case, the courts apply a standard called the __________ principle.

 reasonable accommodation

 hardship

 de minimus

 good faith

27. Jill Jones is an extremely intelligent employee. Her boss is so impressed by her intelligence that he rated her high on all aspects of her job performance (even those that she was weak on). This error is called

 Recency

 Halo

 Central tendency

 Leniency 

28. Why is it useful for organizations to think in terms of designing a mix of programs rather than choosing one overall compensation program? Give examples.

29. Which of the following management actions is permissible during a union certification election?

 Promising benefits to employees if they reject the union

 Requiring all employees to attend “captive audience” speeches in the company auditorium regarding the union organizing effort

 Requiring small groups of employees to meet with management in a supervisor’s conference room to discuss the organizing effort

 Asking employees in advance of the election how they feel about the union

30. Which of the following statements regarding smokers at the workplace is false?

 Smokers are not a protected by federal antidiscrimination law

 Courts do not consider workplace smoking restrictions as

 Federal law makes it illegal for companies to refuse to hire applicants who smoke

 A number of states have passed legislation that legally bans smoking at the workplace

31. The Family and Medical Leave Act grants eligible workers

 Up to 12 weeks of unpaid leave per year

 Up to 20 weeks of unpaid leave per year

 Up to 12 weeks of paid leave per year

 Up to 20 weeks of paid leave per year

32. __________ is established by setting the organization's pay level in comparison with what the competition pays for similar work

 internal consistency

 external competitiveness

 employee contributions

 administration