1.  Organizations embrace change.

2.  Employees embrace change.

3.  Every organization has a unique culture

4.  People and groups define the culture.

5.  Communication is the process that defines the culture of the organization.

6.  Leaders can improve productivity and job satisfaction with organizations.

7.  Adjusting work design does not constitute a form of change.

8.  Effective change takes extensive planning.

9.  Changes can take place at the macro or the micro level.

10.  The clique is an example of the micro level.

11.Technology has not contributed to the informal and formal leadership models.

12.  Motivation is most effective when it comes from within.

13. Globalization has no real effect upon an organizations results.

14.  Ethical organizations are driven by culture.

15.  Identifying what changes are needed within the organization is a major step toward accomplishing the change.

16.  Without leadership buy-in most change efforts are still successful.