Task Description:

The purpose of this assessment is to provide students with the opportunity to engage in reflective practice, using a range of diagnostic tools and feedback, so as to identify two key areas of personal capability that can be addressed (improved) so an to increase their communication effectiveness.

This assessment is aimed to assess your ability to demonstrate advanced knowledge in written communication and your skill to autonomously reflect about good practices in workplace communication. Through the process of self-reflection you will be able to improve your communication competencies through your knowledge of and ability to perform

contextually appropriate communicative behaviours.

This assignment has three specific components:

1. Diagnosis and Reflection. 1000 words

a) Using 5 diagnostic tools related to communication, you are to analyse your own

communication style across various areas such as verbal communication, active listening,

non- verbal, and assertiveness perception. You will be given the individual diagnostics

during the tutorials. Your tutor/lecturer will check and sign-off that you have completed each

individual diagnostic during the tutorials. This means that if you fail to attend some or any of

tutorial you will not be able to receive and complete the diagnostics. The signed diagnostics

must be attached to the end of the essay after the references.

b) You are to present the findings of the tools. In doing so you will show your understand of

the results as they apply to your personal situation.

c) Based upon your analysis of the findings you are to identify two key communication issues

that you have identified as requiring development.

CRICOS Provider Code: 02219C BUSN20017ǀ Assessment 2ǀ Page | 2

School of Business and Law CQUniversity Australia ǀ

d) Reflect on two recent professional interactions that you have had within the past 12

months. Analyse these interactions from the perspective of the two key communication

issues that are identified as requiring development. To what extent are these evident and

support the need for personal communication development?

2. Literature review 1000 words

You are to identify and explain the two issues from your diagnosis and reflection. You are to

define the concepts, outline key models and or behaviours that need to be developed so as

to demonstrate effective practice. This literature review needs to outline both the

conceptually (theoretical) and behavioural (interpersonal) skills that you need to acquire to

demonstrate competence in your chose area of communication.

3. Action Plan 500 words

As a conclusion you are to develop an action plan of key events and activities that you can

undertake over the next 6 months to acquire the knowledge, skills and behaviors identified

as requiring development in component 1. This can include the following:

undertaking specific short courses, to develop skills (must be actual courses),

undertaking advanced post graduate communication courses at CQU or other institutions,

a reading plan to acquire conceptual knowledge, that may include specific communication

texts and self-help books (must be specified),

maintaining of personal journals reflecting on communication interactions,

Identification of a mentor (evidence must be provided).

This section must include actionable items with timelines (such as a Gantt chart) and an

indication of how you will measure their successful completion.